Value Added Services
Ship Essential can now help you with more of your e-commerce needs!
We’ve added to our capabilities to bring more services so that you can reliably manage e-commerce operations.
The following guide walks you through how to properly request Value Added Services so we can properly assess your needs and provide a quote. These services are one-off tasks / projects that fall outside of our operations.
Examples include, but are not limited to:
Product Detail Configuration (ie HS Codes, SKUs, UPC)
Shopify App set up (ie Address Validator, Bundling Apps)
3rd Party Vendor Integrations
Partner Management
Before performing any Value Added Project, we ask that you follow the below instructions. We’ll hop on a preliminary consultation call (free of charge), then share an estimate. Since these are estimates, we’ll do our best to work within a given timeframe, however additional work hours or charges may be needed to complete your project.
Instructions:
Step 1. Submit a request to support@shipessential.com. Please share as much information as possible, including links and documentation.
Step 2. A Ship Essential team member will get back to you to confirm that your Value Added Project has been approved and will provide the estimate for the project.
If you receive an email requesting additional information, please follow up to provide whatever additional information has been requested to approve your project.
Step 3. After your Value Added Project has been approved, a Ship Essential team member is assigned to your project and your project will commence
Step 4. Once completed your account will be billed for materials and labor.
Costs may include but are not limited to:
$250 per hour for general administrative work, billed in 30 minute increments
$100 per hour for wholesale-related support, billed in 30 minute increments
Materials needed to complete project
Integration / Software Costs may be passed onto to you
Please note: For rushed requests, additional fees may apply.
Thank you!
Ship Essential Support