How to Create a Return

Follow these steps to create a return in ShipHero.

1. From shipessential.shipsfor.us, navigate to Orders > Orders.

   

2. Click on the shipped order you want to return, which will open the order page.

   

3. On the individual order page in the upper right hand corner, click the More Actions drop down and select Create Return.

   

4. On the Create Return page select the items you'd like to return

   

5. Choose the quantity to return by typing in the number, then select the return reason and the return type from their respective dropdown menu.

   

6. Review the Customer Information section. This data is pulled from the original order.

   

7. Add a Return note is needed

   

8. Review the Shipping Info section. Adjust the Dims and Weight if applicable and select the Shipping Carrier and Method for the return label.

   

   • Please note that for returns only the following carriers can be used: USPS, UPS, and FedEX

   • Self Return- Generic genericlable should be used to generate just the RMA is necessary

9. To finish the return click Create return and you will be brought to the return page

   

Please note if you are manually creating the RMAs in ShipHero, you may need to manually process the refunds in your ecommerce store, ie Shopify