Review Status

Review Status Review Status – What It Means and What to Expect  

Our goal is to ensure that every order is fulfilled accurately and on time. Occasionally, an order may have an issue that prevents it from shipping right away. When that happens, we move the order into “Review” status—a clear internal signal that the order needs attention before it can be fulfilled.

“Review” status is part of our internal workflow. It allows our team to flag any orders that have an issue needing further input—either from our Account Management team or from your team.

This workflow helps us resolve issues efficiently while keeping everything organized.

Common Reasons an Order May Be Moved to Review:

• The shipping address includes a PO Box but the selected carrier doesn’t deliver to PO Boxes

• An incomplete or incorrect address

• A shipping method is unavailable or not approved for the order

• There’s a carrier or label configuration issue

Only Ship Essential team members can change the status of an order. The outbound team will move an order into Review when they’re unable to fulfill it due to one of the issues above.

Our Account Management team monitors all orders in Review status every day.

Note: To ensure smooth workflows, we kindly ask that brands do not update order statuses manually.

If an order is moved into Review, here’s what happens next:

• Our Account Management team will investigate the issue

• If your input is needed, you’ll receive an email from support@shipessential.com within 24 hours

• Once the issue is resolved, we’ll move the order into “Issue Resolved” status

• From there, our outbound team will ship the order as soon as possible

If you ever have questions about an order in Review, don’t hesitate to reach out to your Warehouse Account Manager or contact us at support@shipessential.com.

We’re here to make sure your orders get out the door quickly and correctly.