Loop Returns Integration

The integration between ShipHero and Loop is a two-way integration, responsible for performing two primary actions:

1. Create returns within ShipHero when a return is initiated through Loop: This integration leverages Loop’s Webhook feature to create returns in ShipHero as soon as a customer’s return is created.

2. Process or flag a return within Loop based on return status updates in ShipHero: When items return to the warehouse and a return status is updated, the integration uses the ShipHero Webhook feature to trigger a process or flag even. Here are the return statuses in ShipHero and their action in Loop-

   • Process: Warehouse complete, complete

   • Flag: Issue, Damaged

   • Ignore: Pending, RTS

Qualifications for the Integration:

• This integration is available on the Loop Return Plus plan with API access or add-on Integration

• Loop has built and maintains this integration, which means no developer work is needed on the merchant's end

1. Customer submits return to Loop

2. Loop Webhook fires

3. RMA is created in ShipHero using Webhook Data

4. Warehouse receives return package, updates return status in ShipHero

5. ShipHero Webhook fires

6. RMA is closed in ShipHero

7. Return is complete

Loop Returns has a full guide on how to integrate Loop with ShipHero which can be found HERE. The Ship Essential team will provide the following info to finalize the integration-

• The API Keys found under the Developer User section in ShipHero which the Ship Essential team will provide.

• Return Statuses and their associated action in Loop:

  • Process: Warehouse complete, complete

  • Flag: Issue, Damaged

  • Ignore: Pending, RTS

• The Warehouse Address details which can also be found in ShipHero HERE.

In Loop Returns there is a setting to automatically restock an item in Shopify once an RMA is created. This setting should always be turned off as this item could arrive at the warehouse damaged and not be sellable. Also, when inventory sync is turned on, only ShipHero should update inventory for the Ship Essential location in Shopify. Here is the Loop guide on disabling this setting- LINK