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RETURNS MANAGEMENT

View and Manage Returns

Edited

To view and manage pending Returns, on app.shiphero.com go to  Returns > All Returns.

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View all returns generated within ShipHero. You can filter by Status, Warehouse, and date.

Return statuses are used to determine the state of the return order:

  • Pending: returned item(s) did not reach the warehouse yet.

  • Damaged: returned item(s) were in an unsellable state when returned.

  • Issue: returned items (s) had miscellaneous (e.g incorrect products returned)

  • RTS: returned item(s) were from a carrier return to sender (RTS).

  • Warehouse Complete: received item(s) back into the warehouse.

The Column Visibility tab allows control over which fields you view on the page. You have the option to export the data to CSV or PDF.

Returns should be directed to the following addresses below:

🏠 New York Shipping Address
[Your Company Name] / Ship Essential
Returns Dept
850 3rd Ave
Suite 608
Brooklyn, NY 11232

🏠 Los Angeles Shipping Address
[Your Company Name] / Ship Essential
Returns Dept
2535 E. 12th St
Unit B
Los Angeles, CA 90021

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