Booking Inbound Shipments

Ship Essential uses Opendock for all dock appointments at our New York and Los Angeles warehouses. Opendock gives you self-serve booking, instant confirmations, clear requirements, and optional delivery status emails. Many carriers already use Opendock, which makes scheduling fast and simple.

• Brands sending inbound freight to Ship Essential

• Carriers and freight providers delivering on behalf of brands

• Retail/wholesale partners arranging pickups

Have the following ready when you schedule:

• Brand Name

• Pallet Count

• Carton Count

• (Optional) Email address for delivery status updates such as “arrived at warehouse” and “delivery complete”

No change to POs in ShipHero: Please continue to upload POs in ShipHero as you do today.

1. Go to https://schedule.opendock.com/register

2. Enter your name and email, create a password, then log in

3. Select your carrier company from the list, or create it if it does not appear

Most freight carriers are already on Opendock. If a carrier is new to the platform, sign-up takes only a few minutes.

1. Click Book appointment and search for “Ship Essential”, then choose NY or LA

2. Select the appropriate Load Type (e.g., Full Truckload or LTL)

3. Choose your Date & Time

4. Enter the required details: Brand Name, Pallet Count, Carton Count

5. (Optional) Add an email address to receive delivery updates

6. Click Confirm booking to finalize (the button label may vary by account settings)

You will receive an email confirmation with the appointment details once the booking is set.

• Search smart: Type “Ship Essential” first, then pick New York or Los Angeles

• Pick the right load type: Selecting the correct load type helps us plan labor and dock time

• Keep details accurate: Accurate pallet and carton counts reduce check-in time and speed up receiving

Do we still upload POs in ShipHero?

Yes. There is no change to the PO process. Continue uploading POs in ShipHero as usual.

Our carrier can’t find their company in Opendock. What should they do?

They can create their company during sign-up, then proceed with booking.

What if we need to change or cancel an appointment?

Manage it directly in Opendock. If something urgent comes up, reach out to your Warehouse Account Manager.

Will we get status updates?

If you provide an email during booking, you can receive updates such as arrival and delivery complete.

We’re happy to assist with setup or booking. Please contact your Warehouse Account Manager and we’ll help you get scheduled quickly.