The following guide walks you through how to properly ship your products to Ship Essential to avoid delays, additional charges, and discrepancies.

Sending Your Product to Ship Essential in 7 Steps

Whether you are sending your very first shipment to our warehouse, replenishing your existing inventory, or adding new SKUs, follow these 7 steps for a successful delivery.

1. Ensure all products in the purchase order are added to your e-commerce store

2. Upload Purchase Order & Carton Manifest into ShipHero

3. Schedule a pre-shipment inspection/QC (suggested)

4. Ensure that your cartons and pallets are properly labeled

5. Ensure that your units are barcoded and properly packaged. If necessary, ensure that your units and cartons are labeled with lots and expirations dates 

6. Schedule delivery-

   • Brooklyn, NY Scheduling Link: LINK

   • Downtown LA Scheduling Link: LINK

7. Refer to our Receiving Timelines

Prior to creating a PO, your Product and associated details must be added into your Shopping Cart (i.e. Shopify). Products will automatically import into ShipHero from Shopify when added or updated. If you are not using an integration, please send the product details to support@shipessential.com. You will be unable to enter your PO into ShipHero until all products have been added to the system.

A PO for all shipments must be uploaded into Ship Essential’s system ShipHero at least 2 days prior to arrival. PO’s that are missing required information (such as SKUs) will cause delays in receiving and may incur fees (see FAQs below).

Carton Manifest must be shared to ensure that receiving is completed quickly and efficiently.

If PO’s are received late it will affect the receiving timeline. Without a PO we cannot receive product as it creates additional liability for our warehouse team in regard to inventory levels. Without receiving the product will take up valuable space and disrupt our workflow.

If you are sending inventory directly from the manufacturer to our facility we highly recommend that you schedule a pre-shipment inspection. The right quality control program can be the difference between your brand’s success and failure. Quality inspections throughout the process are now standard and are a major contributor to the success of many top e-commerce brands.

We have partnered with Factored Quality to help you book trained quality control inspectors anywhere across the globe. They inspect your goods throughout the manufacturing and pre-shipment processes while you focus on other areas of your business, such as boosting sales and building relationships with suppliers. 

Scheduling pre-shipment inspections will reduce the need for QC at the warehouse and speed up the receiving process. Reach out to support@shipessential.com to schedule a pre-shipment inspection.

Pallets, cartons, and individual units must arrive at our facility clearly labeled. Each carton must be labeled with the Brand Name and the PO Number. Cartons that arrive without proper labeling will be considered non-compliant.

Each unit must be labeled with a SKU. SKUs should be packed in separate cartons. Cartons that contain mixed SKUs (ie. different sizes in the same box) will be subject to a Special Project fee for sorting.  This will prevent miscounts and delays in receiving. SKU should also be added to your Shopping Cart (i.e. Shopify) prior to sending the PO.

Have your supplier add carton numbers to each box: 1/25, 2/25. 3/25, etc.  This will help our receiving team ensure we have received the correct number of cartons.

SKUs must be clearly labeled on the outside of the pallets. If a pallet contains more than one SKU, this must be indicated on the pallet tag.

Lots and expirations must be clearly marked on the individual products or case packs.  Do not mix lots of the same product in one box. Please keep them in separate cartons so we can properly store your goods.

Each unit must arrive at the facility with Barcodes. This helps us identify each product and avoids any delays and identification issues. If barcodes do not match, you may experience delays in receiving times. If units arrive at our warehouse without barcodes, we will barcode the items for you. However, this will be charged as a Special Project (see guide) and there will be an additional 5-7 days added to the receiving timeline to complete the barcoding.

Additionally, items should be properly packaged to move throughout the warehouse. Here is our guide that details this further- LINK.

All freight deliveries to our warehouse must be scheduled in advance (this does not apply to small parcel deliveries via common carriers). LTL and FLT deliveries must be scheduled at least 48 hours in advance. Unscheduled deliveries may be refused. This will be determined on a case-by-case basis and will depend on the size and nature of the delivery.

To schedule a delivery, please use the scheduling links:

• Brooklyn, NY Scheduling Link: LINK

• Downtown LA Scheduling Link: LINK
  

Please ensure the correct delivery address is used-

🏠 New York Shipping Address
[Your Company Name] / Ship Essential
Receiving Dept
850 3rd Ave
Suite 608
Brooklyn, NY 11232

🏠 Los Angeles Shipping Address
[Your Company Name] / Ship Essential
Receiving Dept
2535 E. 12th St
Unit B
Los Angeles, CA 90021

Receiving Hours- Monday - Friday, 9:00 am - 3:00 pm Local Time (Does not apply to general carriers ie UPS, DHL, FEDEX). Freight deliveries must arrive before 3:00 pm Local Time.

Please note: all floor-loaded shipments will require additional time to unload and will be subject to additional charges: $50 per labor hour.

All deliveries must be scheduled in advance to inbound@shipessential.com.

Once your goods have been delivered to our warehouse, the units will be scanned into pickable and overstock locations. Smaller deliveries will move through this process very quickly, while larger deliveries will take a little longer. Please refer to the following timelines for receiving items into our inventory:

• <1 - 6 pallets: 48 business hours

• More than 6 pallets: 3-10 business days

Expedited Receiving may be accommodated at $100/hr. Please reach out to support to request an expedited receiving.

Receiving timelines are subject to change based on Ship Essential's availability. Please review our Holiday 2024 guide to find peak-season recommendations and best practices.

Ship Essential aims to create an efficient operation. Without prior knowledge of a product’s arrival, we have no way of preparing space for your inventory or knowing what will be arriving. This disorganization can cause discrepancies and delays in the receiving process. A PO is necessary to ensure that your inventory is identified and processed properly.

If it’s a large delivery (such as a FTL) we may reject it. In that case, the trucking company would take it back to their warehouse and charge you a hefty fee. For smaller deliveries, we may accept the delivery and you will be charged $10 per carton (or carton equivalent) per day until we receive a PO, or the missing SKU information and are able to move the product into inventory.

We recommend that all of your goods have outer packaging so as to prevent damage and/or becoming dirty. For large deliveries, we recommend 1 SKU per carton. For small deliveries, we recommend 1 PO per carton with clear division for each SKU.

Non-compliant POs are shipments that are missing one or more of our requirements: they could be missing barcodes, have incorrect barcodes, or contain mislabeled products. Cartons and pallets that are not labeled with the brand name and PO number are also considered non-compliant. Following the steps above will ensure packages are compliant. Shipments requiring VAS (e.g. steaming) may incur additional costs.