Compliant Receiving Guideline

The following guide walks you through how to properly ship your products to Ship Essential to ensure shipments are compliant and received according to our SLAs.

Sending Your Product to Ship Essential in 7 Steps

Whether you are sending your very first shipment to our warehouse, replenishing your existing inventory, or adding new SKUs, follow these 7 steps for a successful delivery.

1. Ensure all products in the PO are added to your e-commerce store

2. Upload PO to ShipHero

3. Ensure that your cartons properly labeled

4. Ensure that your units are barcoded and properly packaged

5. Communicate any VAS projects needed

6. Schedule the delivery through Opendock

7. Refer to our Receiving Timelines

Prior to creating a PO, your Product and associated details must be added into your Shopping Cart (e.g. Shopify). Products will automatically import into ShipHero from Shopify when added or updated. If you are not using an integration, please send the product details to support@shipessential.com. You will be unable to enter your PO into ShipHero until all products have been added to the system.

A PO for all units must be uploaded into Ship Essential’s system ShipHero at least 5 business days prior to arrival. PO's must be detailed with the correct SKUs, Quantities, and Box Manifest details.

Cartons, and individual units must arrive at our facility clearly labeled. Each carton must be labeled with the Provided Carton Labels. Cartons that arrive without proper labeling will be considered non-compliant.

SKUs

SKUs should be packed in separate cartons. Cartons that contain mixed SKUs (ie. different sizes in the same box) will be subject to a VAS fee for sorting. SKU should also be added to your Shopping Cart (i.e. Shopify) prior to sending the PO.

Cartons

Ensure your supplier attaches the Provided Carton Labels to each box.

Lots & Expirations

Lots and expirations must be clearly marked on the individual products or case packs.  Do not mix lots of the same product in one box. Please keep them in separate cartons so we can properly store your goods.

Each unit must arrive at the facility with Barcodes. This helps us identify each product and avoids any delays and identification issues. Units barcoded incorrectly or missing barcodes will be considered non-compliant.

Additionally, items should be properly packaged to move throughout the warehouse. Here is our guide that details this further- LINK.

If any VAS are required please ensure those are communicated to support@shipessential.com in advance so that a quote and approval can be provided. Please note that VAS projects will be completed prior to the receiving SLA begins.

All LTL and FLT deliveries to our warehouse must be scheduled at least 48 hours in advance. Unscheduled deliveries may be refused. This will be determined on a case-by-case basis and will depend on the size and nature of the delivery.

• All inbound shipments must be booked through Opendock.

Please ensure the correct delivery address is used-

🏠 New York Shipping Address
[Your Company Name] / Ship Essential
Receiving Dept
850 3rd Ave
Suite 608
Brooklyn, NY 11232

🏠 Los Angeles Shipping Address
[Your Company Name] / Ship Essential
Receiving Dept
2535 E. 12th St
Unit B
Los Angeles, CA 90021

Receiving Hours- Monday - Friday, 9:00 am - 3:00 pm Local Time (Does not apply to general carriers ie UPS, DHL, FEDEX). Freight deliveries must arrive before 3:00 pm Local Time.

Please note: all floor-loaded shipments will require additional time to unload and will be subject to additional charges: $45 per labor hour.

All deliveries must be scheduled in advance through Opendock.

Once your goods have been delivered to our warehouse, the units will be scanned into pickable and overstock locations. Smaller deliveries will move through this process very quickly, while larger deliveries will take a little longer. Please refer to the following timelines for receiving items into our inventory:

• <1 - 6 pallets: 48 business hours

• 6 - 12 pallets: 3-10 business days

• More than 12 pallets: reach out to support@shipessential.com for an estimated timeline

Expedited Receiving may be accommodated at $100/hr. Please reach out to support to request an expedited receiving.

These SLA's do not apply to non-compliant PO's. Please reach out to support@shipessential.com for an estimated timeline to receive non-compliant PO's.