HOW-TO GUIDES (NEW PORTAL)
Order Management
Create Manual Orders (Bulk)
From https://shipsfor.us/dashboard/ , navigate to Orders > Upload CSV . Download the Order Upload Template , fill out the Template, and upload on t...
Cancelling an Order
Note: For Integrated Stores, it is recommended that Order Cancellations are completed in your Store (i.e. Shopify) so that the cancellation will be re...
Wholesale Orders
We are focused on giving your wholesale orders added attention to make sure they get out the door as quickly as possible. To make this process fast an...
Drop Checklist
Day Before Launch Contact Ship Essential with relevant drop details Ensure all inventory has been delivered to Ship Essential with ample time to recei...
Order Upload Template Field Info
Field Name Required Definition Example Order Date RECOMMENDED Date Order is placed 9/12/22 Required Ship Date RECOMMENDED Date Order should be deliver...
Order Hold- Adding Hold
Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Ho...
Order Hold- Removing Hold
Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Ho...
Modifying Orders
Note: For Integrated Stores, it is recommended that Order Modification are completed in your Store (i.e. Shopify) so that the modifications will be re...
Error with Bulk Upload
ShipHero will notify you if it encounters any errors. Click on the Show errors button that appears. Click in the gray arrow in the Load Errors col...
View and Edit Orders
To view and manage pending Orders, you will go to the Orders > Orders section- On this page, you will be able to quickly filter orders with variou...
Create a Manual Order
Follow these steps to manually create a single order. From https://shipsfor.us/dashboard/ , navigate to Orders > Orders page and click Create new ...