SERVICES WE OFFER
An overview of the services we offer: inventory warehousing, pick & pack, virtual fulfillment, and retail replenishment.
INTEGRATIONS
Integrations Overview
Ship Essential leverages ShipHero as our WMS. ShipHero has excellent software for daily operations and also provides endless integrations; both nati...
Shopify Integration
Shopify is a leading e-commerce platform and we are happy to offer a comprehensive integration with Shopify that allows for syncing of Products, Order...
Shopify Gift Messages
Gift Messages completed in Shopify will not be recognized or included on any materials by the Ship Essential team. If you'd like to have a Gift Note i...
Dropship Partner Integration
We are very excited to set up new integrations for you and your dropship vendors. Please fill out the form in this link to get set up! Vendor Exampl...
SPECIAL REQUESTS
Value Added Services (VAS)
Value Added Services are offerings provided outside of your standard rates. At Ship Essential we offer a wide range of VAS which can be found below. P...
Facilities Visits
We look forward to welcoming you to our Ship Essential facility! The following guide walks you through how to properly request a visit with us. Reques...
Requested Transport
How Does It Work? Reach out to support@shipessential.com and let us know the details of the job: What are we transporting? Where is the pickup locat...
Gift Notes
Ship Essential is happy to offer our customers the ability to add custom, written notes to enhance the package opening experience. To include a note i...
VIP Gifting Orders
We understand the importance of delivering exceptional service to your VIPs and are happy to offer VIP gifting orders as a way to show appreciation fo...
Special Projects
The following guide walks you through how to properly request a Special Project with Ship Essential. Special Projects are one-off tasks that fall outs...
Cross-Docking
Cross-docking is a process that involves unloading incoming goods directly from incoming trucks and immediately loading them onto outbound trucks, wit...
SHIPPING & CARRIERS
Adding New Shipping Service
Ship Essential works directly with various Shipping Carriers to offer our customers quick and affordable shipping options both domestically and intern...
NYC Local Delivery- Flot
Same-Day delivery is offered in all of Manhattan and major portions of Brooklyn and Queens. Zip Codes: 10001, 10002, 10003, 10004, 10005, 10006, 1000...
Rate Shopping Shipping Method (Cheapest)
Ship Essential is happy to offer the ability for our customers to rate shop for the cheapest shipping option available in an automated fashion acr...
Insuring Shipments
Ship Essential has partnered with Shipsurance to provide you with discounted insurance rates for parcel and freight. While many carriers offer their o...
Customs Issues
Nothing will sour your international customers’ post-purchase experience quite like having their packages held by customs pursuant to some confusing b...
Calculated Shipping Rates in Shopify Checkout
Ship Essential has partnered with Pretty Damn Quick (PDQ) to build a custom instance of their PDQ app to offer calculated shipping rates within your...
Packaging Materials
This section outlines the packaging materials we keep stocked for fulfillment. We offer a curated selection of standard mailers and cartons that may ...
Adding PDQ to Shopify
Ensure third-party calculated rates at checkout is turned on in your Shopify under Settings > Shipping and delivery Download the PDQ Shopify App- h...
Surcharges and Calculating Shipping Costs (US)
Understanding shipping costs can be a complex and challenging task, especially with the various factors and surcharges that may impact the cost of you...
Hazardous Materials Restrictions
Ship Essential is not able to ship products that are classified as Hazardous Materials or Dangerous goods. Below are the most common HazMat/DG product...
Adding Customs Information in Shopify
On the Product Page , select the product you would like to update and scroll down to the Shipping section. In the Shipping Section , you will find t...
CUSTOMER SUPPORT
Customer Support Guidelines
Our Customer Support team is here to support you and to help you stress less and grow more. This guide outlines how to submit a ticket to our team. Ho...
Filing Claims
We realize that in the world of shipping, damages and losses happen. It is an inevitable part of doing business with large shipping carriers. Our Cust...