HOW-TO GUIDES

Here you'll find guides that outline how to use different features of the WMS, and best practices for managing your inventory and orders.
ORDERS MANAGEMENT
Order- Inventory Allocation
ShipHero is an amazing system that will automatically allocate inventory as orders are created if there is enough stock available. As a default, Ship...
Cancelling an Order
Note: For Integrated Stores, it is recommended that Order Cancellations are completed in your Store (i.e. Shopify) so that the cancellation will be re...
Wholesale Orders
We are focused on giving your wholesale orders added attention to make sure they get out the door as quickly as possible. To make this process fast an...
Create Manual Orders (Bulk)
Download the  Order Upload Template , fill out the Template, and upload it by going to  https://shipping.shiphero.com/upload-csv/ Note: The file must ...
Drop Checklist
Day Before Launch Contact Ship Essential with relevant drop details Ensure all inventory has been delivered to Ship Essential with ample time to recei...
Order Upload Template Field Info
Field Name Required Definition Example Order Date RECOMMENDED Date Order is placed 9/12/22 Required Ship Date RECOMMENDED Date Order should be deliver...
Order Hold
Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Ho...
Modifying Orders
Note: For Integrated Stores, it is recommended that Order Modification are completed in your Store (i.e. Shopify) so that the modifications will be re...
Error with Bulk Upload
ShipHero will notify you if it encounters any errors. Click on the  Show errors  button that appears. Click in the gray arrow in the  Load Errors  col...
View and Edit Orders
To view and manage pending Orders, on  app.shiphero.com  go to   Orders  >  Manage Orders . If you need to make bulk edits to orders or if you want to...
Create a Manual Order
Follow these steps to manually create a single order. On  app.shiphero.com , navigate to  Orders > Create   an Order Complete Order Details. Step 1: F...
Backordered Orders
You can review orders that are backordered in ShipHero by following these steps. Login to ShipHero > Inventory tab > Products: Search for the product...
Order Spike Preparations
Shopify has established API call limits based on your Shopify plan and historical order volume. When a spike in website traffic occurs, API requests a...